Chapter 1

What Would You Do?

1.      (Scenario 1)  You cannot simply ask people to donate more money.  They’re donating or “giving” as much as they feel is correct.  If I was a new hire at a company and they decided to do “giving goal” and my section was well short of its goal, yes I would be a little upset with my team but that’s not my business on how much they are willing to give. I do not think it would be a fair request to ask these people to offer more money.  If it meant saving my job, I might consider going over the five-step decision-making process in a way that makes everything fair. First I would develop a problem statement which is where I would gather and develop facts.  Next I would identify any alternatives involving others and eventually evaluate and choose one of the alternatives.  Finally I would implement the decision and evaluate the results.  If I did not succeed, I would go back and start all over with developing a new problem statement or maybe identify a new alternative.

2.      (Scenario 4)  If my friend offered to give me a glowing performance review and wanted me to do the same for him/her, I would.  Although this friend might work below minimum standards, I would still give them a good review, but I would also include what they need to work on.  Me telling somebody something about how bad another worker is obviously isn’t a good thing but I believe if you tell someone something about how they could improve, it kind of shows that that person is at least trying their best but maybe they just need a few more guidelines.  I don’t think that friend would be too upset.


1.      IBM – A Front-Runner in Sustainability

a.      Earth is a planet that has a complex set of ecosystems. It is necessary to ensure the atmosphere is balanced in a proper way.  This is motivated by IBM to take a step towards starting of sustainability program.  The toxic chemicals released during manufacturing process can be treated in a way that a percentage of hazardous chemicals can be reduced.  Many other hazardous chemicals can be retreated before leaving it to the environment.  All such factors were considered to start up sustainability program by IBM.

b.      The main goal achieved is conservation of energy, to recycle from waste. This contributed 4% of IBM annual electric and fuel use.  Another goal was to minimize the use of scarce resource. Lastly, to develop products that can be safely disposed of at the end of the products life.

c.      IBM was the first company to start a sustainability program.  These programs were successful and increased its market share which contributed to revenue. Many other IT companies competed but could not reach up to the IBM standard. IBM spent over a million dollars on environmental initiatives. They thought of conserving these natural resources by reusing and recycling materials.

2.      Ethical and Business Setbacks for Nokia.

a.      Nokia’s movement from Germany to Romania was a completely legitimate business decision to reduce costs with increased benefits.  Due to low cost of living in Romania compared to Germany, Nokia is just like any other business company with intensions of always expanding its business and market. Nokia’s leaders were not acting unethically. They were bound by the situation of the business to shift to Romania. Nokia’s action in Iran was not ethical. Nokia used the technology to crackdown on Iranian leaders which resulted in affecting their business in Iran.

b.      After the issue regarding the misuse of technology by Nokia, it decided to reduce its business commitment in Iran and would no longer take new business with Iranian customers.  This decision affected their market in Iran.  People felt that it was an unethical decision made by Nokia when they were not able to handle the situation.

c.      Different people come up with different ideas and thoughts. All of them cannot be incorporated in the business.  Some opinion might seem wrong to few and right for some.  In business with networks of equals when majority support a particular decision then it must be incorporated even if few do not agree with the decision.  Such remarks will affect the business.  Nokia had to make sure that the same would not happen again. Hence, Nokia thought of having a secret investigation.