Blake Janowicz

ITS 360

Shin-Ping Tucker

23 September 2016

Chapter 2

What Would You Do?

3. Your old roommate from college was recently let go from his firm during a wave of employee terminations to reduce costs. You two have kept in touch over the six years since school, and he has asked you to help him get a position in the IT organization where you work. You offered to review his résumé, make sure that it gets to the “right person,” and even put in a good word for him. However, as you read the résumé, it is obvious that your friend has greatly exaggerated his accomplishments at his former place of work and even added some IT-related certifications you are sure he never earned. What would you do?


I would confront my friend about the exaggerations and ask him to re-edit his resume to reflect his actual credentials then I would move it to the correct personnel for review.


4. The daughter of the firm’s CEO is scheduled to participate in a job interview for an entry level position in the IT organization next week. You are a second-year employee in your firm’s IT organization who will participate in the interview process. You will be one of three people who will interview her to form an assessment and make a group decision about whether or not she will be offered the position. How do you handle this situation?


I wouldn’t treat her differently than any other potential new hire. There is the thought that she may be favored due to being the CEO’s daughter, but I like an even playing field on all fronts. However, a big part of life is “who you know” and I would sure like an “in” if I had family in a place of interest.


Discussion Questions

1.     In the end, SuccessFactors investors were not hurt by this alleged improper accounting because SAP paid such a high premium to acquire the firm, which helped SAP jump-start its cloud computing business. Was anyone hurt by this alleged improper accounting and, if so, who and how?


The funny connection to this story is that I went through SuccessFactors and have a SAP ID for my current job at HCL Technologies. Employees who aren’t as privileged as those who falsified commissions may take the grunt due to less wages and corruption of the company from above, putting their job security on the line.


2.     Should management encourage the reporting of non-GAAP financial measures that may be useful to investors? Why or why not?


I think that management should encourage GAAP to reduce the amount of error and risk while dealing with financial statements. Integrity is very important for your own conscience but for the well-being of the company as well.


3.     What sort of measures should the management teams of service companies put in place to ensure that there is no improper accounting of multiyear contracts?


Hire and outsourced accounting firm to handle their finances, that way there is no chance for internal corruption and will reduce the error margin greatly.



Discussion Questions

1.     How can organizations and vendors change their certification programs to test for skills as well as core knowledge? What issues might this introduce?


Use testing that involves practical trouble shooting, multiple choice and short answer questions.


2.     What are the primary arguments against certification, and how can certifying bodies change their programs to overcome these shortcomings?


That certifications don’t directly correlate to quality IT work. I agree, quality comes with time. No matter what your qualifications are, it is always important to have field experience.


3.     What are the benefits of certification? How might certification programs need to change in the future to better serve the needs of the IT community?


The benefits of certification is that it is a great resume builder, keeps the mind sharp and up to date, and it looks good on the wall. Certifications should involve some practical work such as code exercises or physical hardware work.