Artificial Intelligence in the Workplace

Nathan Magnuson

ITS 360: Narrative Draft


          In a world where technology is advancing at an astonishing rate we are quickly approach a possible reality where artificial intelligence may be a far more important than workers/employees. What is artificial intelligence? According to the dictionary it is “the capability of a machine to imitate intelligent human behavior”. Artificial Intelligence already exists in some terms such as complex computer programs and non-playable characters in video games. However, in the not so distant future we are going to have to be aware that advancements in artificial intelligence could do both good and harm to the workforce and we need to start thinking about how far we are willing to use A.I. in business and for personal use.

          Artificial Intelligence in the workplace has great potential to increase the efficiency of what a company can do, and offers access to things that may never have been though of before. However, there are a few ethical issues that come into play: 1.) Will the integration of an A.I. in a business be able to do the work of a large portion of the employee workforce of that company? And if so, do you have a commitment to serving your employees and keeping them within the company when you have something that can do the work of a majority of them? 2.) How much access/power does that A.I. have within the company? Can it look at customer information such as address /phone number/ credit card information? Does it have the ability to cause great damage to customers/business if something goes wrong? Does the company have the right to allow an A.I. access to everything related to the customers’ information?

          Artificial Intelligence for personal use can have similar problems that a business would have with information security and how much control the A.I. has over what goes on within your personal life. Even today, people have multiple connections to the internet via multiple devices with multiple linked email accounts and social media sites. If someone was able to gain access to your personal A.I. they could have access to everything. This is again, assuming artificial intelligence advanced far enough that an A.I. this advanced was able to be created and that civilians could afford a personal A.I. Some may argue that we have already reached this point due to advanced computer programs and items like Windows ‘Cortana’, but we don’t yet see an A.I. that has the ability to help deal with multiple areas of need and isn’t restricted to one computer.

          Again, with how fast technology is moving, we need to start planning now how we will involve artificial intelligence in the work place and within our personal lives because there are some issues that need to be addressed. Is there a chance that a large group of workers could be displaced due to advancements with artificial intelligence, and if so does the company have the right to cut large a group of people because they found a somewhat simpler/cheaper alternative.