Pema Lama


What would you do?


  1. You work part-time evenings and weekends as a real estate salesperson. You also work full-time for an IT consulting group. When ordering business cards for your real estate business, you decided to include your full-time work email address. As a result, you frequently find yourself receiving and sending emails related to your real estate work from your computer at your IT consulting job. You try to limit this activity to your lunch hour, but there are often urgent messages that require an immediate reply. Lately the number of such emails is increasing. Sometimes you worry what would happen if your manager found out about this activity, but cutting off the flow of emails from your clients could have a serious impact on your ability to serve them and earn commissions. What should you do?


Since cutting off the flow of emails will have serious impact on my ability to serve them I would reply them using same email but not during work time, instead at home. However, I will also mention them to contact me in different email, which I donít use for IT work.† Then I will change the business cards with new email that I can only use for real estate.




2.† The daughter of the firmís CEO is scheduled to participate in a job interview for an entry- level position in the IT organization next week. You are a second-year employee in your firmís IT organization who will participate in the interview process. You will be one of three people who will interview her to form an assessment and make a group decision about whether or not she will be offered the position. How do you handle this situation?


†††††††††† Taking interview of someone who is related to CEO of firm will be challenging. However, to handle this situation I would treat all candidates as one no matter he/she is related to CEO.† I will choose the right candidate in basis of skills, experience and education not that someone is relative to other. I didnít see any point of choosing the daughter of CEO if she lacks skills and experience comparing to other candidate.


Cases 1: IBM and the State of Indiana Involved in a Breach of Contract Dispute



1. Experienced observers point out that the development of a state social services system is always exceedingly difficult. Multiagency interaction and interdependence often leads to delays and complications in getting requirements finalized and agreed upon. And even if that is accomplished, changes in welfare policies by the state or federal government can render those requirements invalid and require considerable rework. Given the problems that IBM encountered on this contract, should it decline the future opportunities it may have to propose a new solution for a state social services system?


No, it should not decline the future opportunities it may have to propose a new solution for a state social service system. Making something new from scratch is always tough especially when it need lots of update because of frequent change in system. But it doesnít mean that company should back off and give up. Challenging difficult task and achieving it is one of the key factors of company success. Most of the state social services system are of big budget and can have lots of benefits to company. Getting it done not only generate profit to the company but also reputation of the company.


2. Present a strong argument that the state of Indiana is entitled to reimbursement of all funds paid to IBM as well as reimbursement of all overtime employees were paid due to fixing problems associated with the new system. Now present a strong argument that IBM should be allowed to keep all funds it has received so far for this new system.


Strong argument for the state of Indiana for reimbursement of all funds paid to IBM.

a) FSSA began to notice problem in new systems as early as the projects initials rollout to 10 counties.

b) FSSA secretary set a deadline to improve the system but IBM failed to make the proposed improvements to the satisfaction of the state.

c) Breach of contract by IBM.

d) The system processing errors resulted in incorrect denials of benefits and delays in processing claims bringing harms to in need citizens.


Strong argument for the IBM to allow keep all funds it has received.

a) There were delays in system because there were an insufficient number of workers to handle the claims.

b) During contract negotiation, FSSA specified that the systems be able to handle up to 4200 application per month but the number of applications exceeded 10000 per month.

c) New system had reduced fraud that was estimated to cost over $100 million per year, led to creation of 1000 new jobs, and reduced Indiana operating expenses by $40 million per year.



3. Read about the judgeís recent ruling in this case ( in-Indiana-vs-IBM-Lawsuit-Judge-Says.html). Do you agree or disagree with the ruling? Provide three reasons to support your opinion.


I agree with the ruling. Judge said nobody win in this case as we can see mistake done by both party. My three reasons to support my opinion are follows:

a) While making contract agreement, the FSSA didnít specify properly the actual job of the system. For example, they only mentioned system need to handle up to 4200 application per month but in real there was more than 10000 per month.

b) IBM breach the contract by not improving the system as deadline set by FSSA.

c) There were delays in the system because there were insufficient workers to handle the claims.


Cases 2: When Certification Is Justified

1. How can organizations and vendors change their certification programs to test for skills as well as core knowledge? What issues might this introduce?

Organization and vendors can take interview, aptitude, technical and entrance test for new candidates to test for skills and core knowledge. Since people need to pay large amount of money for training and certification, those mentioned test can replace certification program.



2. What are the primary arguments against certification, and how can certifying bodies change their programs to overcome these shortcomings?

They suspected the vendors offer certification simply as a marketing ploy and a source of revenue and accused organization managers using certification as ďa crutch, a poor but politically defensible substitute for knowing what ad how well ones subordinates are doing.Ē To overcome these shortcomings, certifying bodies can change their programs by minimizing the certification test cost, training cost if possible free online training. If they able to provide free online training and minimize the test cost then I think it would certainly overcome the arguments against certification.



3. What are the benefits of certification? How might certification programs need to change in the future to better serve the needs of the IT community?

Some of the benefits of certification are follows:

a) Employers make good use of certification as hiring gate both for entry-level position and for jobs that require specific core knowledge.

b) It also uses means of training employees and increasing skills level within the company.

c) Some companies use certification as a perk to attract and keep good employees.


Providing free online training, reducing certification cost will not only bring positive thought about the certification program but also help those people who are not financially strong. By doing this, all level of people are getting equal opportunity and hence, it can product more skillful people in the community. Also every year they upgrade or update the training and exam questions.