Xiaoling Wu

ITS 370

Ch 10 Homework

04/17/20

 

Exercises:

1.      Create a first draft of a WBS from the following scenario. Make assumptions as needed based on the section about project planning considerations and constraints in this chapter. In your WBS, describe the skill sets required for the tasks you have planned.

Sequential Label and Supply has a problem with employees surfing the Web to access material the company deems inappropriate for a professional environment. Therefore, SLS wants to insert a filtering device in the company Internet connection that blocks certain Web locations and content. According to the vendor, the filter is a hardware appliance that costs $18,000 and requires 150 hours to install and configure. Technical support for the filter costs 18 percent of the purchase price and includes a training allowance for the year. A software component that runs on the administrator’s desktop computer is needed to administer the filter; this component costs $550. A monthly subscription provides the list of sites to be blocked and costs $250 per month. An estimated four hours per week are required for administrative functions.

Answer: You should consider the following items:

·         Your plan requires two parts: one for deployment and another for ongoing operation after implementation.

·         The vendor offers a contracting service for installation at $140 per hour.

·         Your change control process requires a 17-day lead time for change requests.

·         The manufacturer has a 14-day order time and a seven-day delivery time for this device.

Note that in the headings of the following WBS documents, “Exp.” stands for “Expenses” and “Dep.” stands for “Dependencies.”

Implementation WBS

Item

Task

Resources

Start (S) & End (E) Dates

Effort Hours

Capital Expense

Non-Capital Exp.

Dep.

1

Contact network team to ensure hardware device will work with network infrastructure

Network engineers

S:11/25 E:11/27

2

$0

$100

 

2

Purchase Web filter

Network engineer & purchasing group

S:11/28 E:12/19

1

$18,000

$0

1

3

Purchase technical support contract

Purchasing group

S:11/28 E:12/19

1

$3,240

$0

1

4

Purchase additional software components

Purchasing group

S:11/28 E:12/19

1

$800

$0

1

5

Submit change request to implement hardware

Change control board

S:12/19 E:01/06

1

$0

$0

2

6

Send administrator to training on device

Training center and administrator

S:01/06 E:01/10

40

$0

$0

3

7

Install hardware and software components

Outside vendors

S:01/06 E:01/20

150

$0

$21,000

2,4

Ongoing Support

Item

Task

Resources

Start & End Dates

Effort Hours

Capital Expense

Non-Capital Exp.

Dep.

1

Ongoing administration of device

Administrator

Ongoing

4/Week

$0

$0

 

2

Monthly subscription

Administrator/Purchasing group

Ongoing

 

250/Month

$0

 

 

 

4. Search the Web for job descriptions of project managers. You can use any number of Web sites, including www.monster.com or www.dice.com, to find at least 10 IT-related job descriptions. What common elements do you find among the job descriptions? What is the most unusual characteristic among them?

Answer: A search of Hotjob.com, careerjournal.com, dice.com, and monster.com yielded the following common elements:

·         Good communication skills

·         Experience in development

·         Knowledge of project management tools and methodologies at various levels

·         Excellent leadership skills

·         Programming knowledge

·         Data modeling, data mining, data migration

·         PMP certification

·         Color management and graphic arts experience is a plus

The most unusual characteristic was a job requirement for experience with Lux software.

 

Case Exercises

Charlie looked across his desk at Kelvin, who was absorbed in the sheaf of handwritten notes from the meeting. Charlie had asked Kelvin to come to his office and discuss the change con- trol meeting from earlier that day.

“So what do you think?” Charlie asked.

“I think I was blindsided by a bus!” Kelvin replied. “I thought I had considered all the possi- ble effects of the change in my project plan. I tried to explain this, but everyone acted as if I had threatened their lives.”

“In a way you did, or rather you threatened their jobs,” Charlie stated. “Some people believe that change is the enemy.”

“But these changes are important.”
“I agree,” Charlie said. “But successful change usually occurs in small steps. What’s your top

priority?”

“All the items on this list are top priorities,” Kelvin said. “I haven’t even gotten to the

second tier.”
“So what should you do to accomplish these top priorities?” Charlie asked. “I guess I should reprioritize within my top tier, but what then?”

“The next step is to build support before the meeting, not during it,” Charlie said, smiling. “Never go into a meeting where you haven’t done your homework, especially when other people in the meeting can reduce your chance of success.”

Discussion Questions

  1. What project management tasks should Kelvin perform before his next meeting?

Answer: Kelvin should assemble a conference of that includes each board of trustees of intrigue and make them mindful of the task design convey, instruct and include everybody that ought to be worry of the undertaking. All things considered; information security is the obligation of everyone in the association.

  1. What change management tasks should Kelvin perform before his next meeting, and how do these tasks fit within the project management process?

Answer: Kelvin clearly was gotten up to speed in projects. His handouts amid the opening of his undertaking clarification demonstrate that he arranged without picking up assent of alternate partners in the project. Before his next meeting, Kelvin ought to streamline his project design and ensure that arranging doesn't take away from his capacity to sort out and facilitate with his task team. His principle objectives ought to be to make a point by point project design and delegate parts of two other choice makers. By separating the work, Kelvin will have the capacity to concentrate on his activity of dealing with the project, while respective chiefs pick up a comprehension of the work should have been expert, the ranges of abilities relegated to play out the errand, begin and end dates for the assignment, measure of effort required for completion, estimated costs, and ident Caton of conditions between and among errands.

 

  1. Had you been in Kelvin’s place, what would you have done differently to prepare for this meeting?

Answer: Things to reconsider Change management tasks are surely something Kelvin needs to reconstruct before he goes into his next meeting.

These changes that I would make consist of reworking the work breakdown structure, and organizational interaction before and during the early stages of the project. During the meeting, he explains his plan thoroughly going over details such as,
- names assigned to tasks
- list of all deadlines
- list of weekly changes After presenting, he receives exceptional resistance to his management plan.

 

Ethical Decision Making

Suppose Kelvin has seven controls listed as the top tier of project initiatives. At his next meeting with Charlie, he provides a rank-ordered list of these controls with projected losses over the next 10 years for each if it is not completed. Also, he has estimated the 10-year cost for developing, implementing, and operating each control. Kelvin has identi- fied three controls as being the most advantageous for the organization in his opinion. As he prepared the slides for the meeting, he “adjusted” most projected losses upward to the top end of the range estimate given by the consultant who prepared the data. For the pro- jected costs of his preferred controls, he chose to use the lowest end of the range provided by the consultant.

Do you think Kelvin has had an ethical lapse by cherry-picking the data for his presentation?

Answer: Yes, Kelvin has an ethical lapse by cherry-picking the data for his presentation. Clearly, Kelvin prefers his selection by purposely select the lower end of loss predictions instead of going by mean value over for all creativities.

Suppose that instead of choosing data from the range provided by the consultant, Kelvin sim- ply made up better numbers for his favorite initiatives. Is this an ethical lapse?

Answer: If Kelvin instead of choosing data from the range provided by the consultant, Kelvin simply made up better numbers for his favorite initiatives, certainly it is an ethical lapse. Because consultant prepares data by gathering information on losses and cost projection ranges at lowest estimate. This estimation is calculated with several data and also it covers losses and cost for next ten years for company. So, it might bring wrong outcome if data range is changed for kelvin’s favorite initiatives.

Suppose Kelvin has a close friend who works for a firm that makes and sells software for a specific control objective on the list. When Kelvin prioritized the list of his preferences, he made sure that specific control was at the top of the list. Kelvin planned to provide his friend with internal design specifications and the assessment criteria to be used for vendor selection for the initiative. Has Kelvin committed an ethical lapse?

Answer: Kelvin prioritizes the list of preferences and most advantageous controls are placed at the top of the list. Kelvin’s friend also works for the firm who develops and sells software for kelvin’s controls developed for organization. Kelvin did not commit an ethical lapse by providing internal design specifications and assessment criteria to his friend as kelvin’s friend develops software for kelvin’s origination.