Xiaosi Zhai


ITS 230


True/False: 1-5.F. F. T. F. T†† †2-10. T. T. T. T. F ††11-12. F. T 

Matching: 1.H  2.I   3.J   4.F   5.B   6.E   7.G   8.D   9.C   10.A

Problem Solving

1.      Faulty Update:

Answer :If a recent operating system update causes a problem to occur with a program I you regularly, I will go ahead to set my computer not to install updates for the operating system automatically. Later on, when they fix the errors of the recent operating system, I will update it manually.

2.       Mobile Device Operating System Upgrade

Answer: Because the mobile phone is belonged to my company that has provided to me for work-related business, I will ask the IT department that whether there is any problem if I install the upgrade for that mobile phone. If so, I will remain the current operating system. Otherwise, I can install the most recent upgrade.   

3.      Difficulty Signing In to Operating System: 

Answer: First, I need to make sure that my password is correct. If it still doesnít work with my correct password, I will try to use the troubleshooting command prompt to activate the hidden administrator account. Then log in with that account to be able to access Admin privileges. Now I can remove and re-add the account.   

4.       Virtual Machine Error: 

Answer: To correct the problem, first I try to close virtual machine. Then delete any files and folders I see in the directory of the problematic virtual machine. Next step is running virtual machine again and start it.

5.     Insufficient Access:

Answer: This error happens sometimes because I donít have the necessary permissions over the installation directory or I donít have administrator privileges while installing certain software. Sometimes the installation process will try to replace certain files even if they are still running, and that can cause the error to appear as well.   

Internet Research: Social Media Ė Locating Personal Information

       Answer:     I used a search engine to locate my name and yes, the search results listed websites with the mane that I searched. Online social networks and companies that have records of this name are Facebooks, Google, YouTube, Amazon, LinkedIn, UW-Superior. I tried to look up for my name on peoplelooker.com and spokeo.com. Then I figured out that my profile is opposed such as age, current location, address, phone number, and some of my relatives. It was surprising that it also knows where I used to live and my old phone number. I actually donít want it to be public, so I attempt to report and contact these website to remove my personal information from those sources.