Yunze Wang

ITS 360



What Would You Do?

2. You are a new human resources manager assigned to your firm’s IT organization. One of your responsibilities is to screen résumés for job openings in the IT organization. You are in the process of reviewing more than 35 résumés you received for a position as a Cisco network specialist. Your goal is to trim the group down to the top five candidates to invite to an in-house interview. About half the résumés are from IT workers with less than three years of experience who claim to have one or more Cisco certifications. There are also a few candidates with over five years of impressive experience but who have no Cisco certifications listed on their résumés. You were instructed to include only candidates with a Cisco certification in the list of finalists. However, you are concerned about possible résumé inflation and the heavy emphasis on certification versus experience. What would you do?

Answer:  I would like to accept the task for the sake of our organization first. I will help the daughter of CIO and be responsible with my task. Interviewing is a method for conducting qualitative research and it is a technique used to understand the experiences of others. Therefore, I should be an expert interviewer not a self-conscious type of person. I was assigned as the Human Resources for our organization. Therefore, I should handle this situation for the salary.

5. Your old roommate from college was recently let go from his firm during a wave of employee terminations to reduce costs. You two have kept in touch over the six years since school, and he has asked you to help him get a position in the IT organization where you work. You offered to review his résumé, make sure that it gets to the “right person,” and even put in a good word for him. However, as you read the résumé, it is obvious that your friend has greatly exaggerated his accomplishments at his former place of work and even added some IT-related certifications you are sure he never earned. What would you do?

Answer: I will meet my friend and clarify about the certificates added in the resume first. It will make him aware that he should bring those certificates during interview as the interviewer may verify those certificates to avoid any fraud. This can make my friend realize and he may stop doing any fraudulent and unethical act before and after joining any firm. Ethical standards include honestly, loyalty and compassion. It is the duty of every employee or employer to be honest and loyal at one’s working environment and create awareness among the co-workers or friends.


Critical Thinking Questions

1.            With 20-20 hindsight, what could each side have done differently to improve the outcome of this major project?

Answer: They should have professional codes of ethics, it a professional organizations, have certifications and licensing of IT professionals on order to improve the outcome of this major project.


2.            When an organization implements a major accounting software package, it also inherits the system of internal control that is built into the software—good, bad, or indifferent. What can be done if it is discovered, months after the software has been purchased and installed, that the software is lacking in good internal control?

Answer: Since the organization has already invested in the accounting software, it does not make financial sense to switch to a new vendor to meet the IT requirements. So, an organization can retain all the good features and customize the bad and the indifferent features of the software by interacting with the software providers. If they do not provide an option for customization of the software, then it is better to switch to a new supplier that address the requirements of the organization.