Louis Gouge

ITS 360

Chapter 2

What would you do?

1. If this person was my supervisor I would ask her if she was really serious about doing what she just suggested.  If she said she was serious I would tell her I didn’t believe that makes any sense and we should report the sales now instead of waiting three weeks until the end of the quarter.  I would also suggest we report the sale now and that way we can solicit some new customers now so by the time the new quarter starts we should already have a nice sale to enter into the new quarter.  If she continued to be adamant about reporting it at a later date I would request she put it in writing and order me to wait until the next quarter.

3. I would confront the person and inform him or her that I know for certain the added accomplishments and certificates are not valid.  I would tell that person they will rewrite the resume to reflect their areas respectively and if they refused I would let them know I would not help them at all.  I would let them know my own integrity is on the line and I would not lie for them or anyone, because if you do it once that person would expect you to do the same thing when they make a larger mistake in the future.




1. IBM should not decline any further opportunities to develop new solutions for state social services programs.  People learn by their mistakes and IBM and any other company should take what they learned from their failure to make a better system the next time. 

2. a) The State of Indiana should receive all funds paid to IBM because IBM did not repair the shortfalls first observed in October of 2007 in the 10 northern counties.  IBM continued to roll out the system into the next region even though the system was not working.  IBM should have halted expansion until a fix was done before adding more snow to the snowball which was getting bigger as it continued to grow as it continued to fail.  In May of 2008 the system already had half of Indiana’s counties enrolled into the new system and it still didn’t work properly.  In September of 2009

 IBM stated the cost to fix the issues would be 180 million and when IBM made that statement it had just admitted it knew there was a problem because they recognized it.

2. b) IBM should be allowed to keep all the funds it received so far because it has already finished installing the system in over half of the state.  Early on in October of 2007 the state should have stopped IBM completely because the system was supposedly inoperative.  When the state agreed to let IBM into the next region the state had just agreed to that part of the contract therefore allowing IBM to that much revenue from the contract.  During the year in 2008 is when applications more than doubled because of the severe recession.  When the applications doubled it put an excessive amount on the employees of the state and that in turn overwhelmed the system and that was not IBM’s fault.  It should also be reimbursed for the expense of the equipment it had already installed because the state is using the equipment for what it was intended.

3. I agree with the ruling.  In the article Indiana’s welfare to work system was labeled worst-in-the-nation. The system was to be improved by IBM as part of Indiana’s modernization plans. But the plan was stopped in three years of a 10 year contract to upgrade. 1.4 billion divided by 10 years is 140 million per year and the when you multiply that by three you get 412 million dollars.  That seems like a fair amount to both sides because IBM implemented a new system and the state retains all the technology, and fraud prevention developed by IBM.  The report states more than 100 million was stolen by fraud in the year before the implementation started and so far in three years the fraud has just about stopped which is equal to approximately 300 million per year if it had continued.  That is over half of what the state wanted to save in ten years and it probably could have done it in five years.


When Certification is Justified

1. Certifications could be more of a practical application a real hands on equipment type of exams for certain programs.  IT is not just being able to solve a software system problem but it is all aspects of the entire backbone of most companies.   

2. Every situation is going to be different wherever we work and there is not a fix all answer to every situation.  I can see certifications for software but not for hardware or networking.  There are way too many different types of software programs for everything from accounting to messaging systems.  The different types of computers and operating systems and how they work together can make for a very interesting setup.

3. Certification just proves a person knows how things work on paper, and every system is different because there are too many variables when businesses are built, expanded, or moved to a new location.  Certification needs to be aimed at just one special thing at a time.  There are too many different computers, software, wired, wireless, network topologies, and business needs to condense into one certification for all IT workers.